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Frequently Asked Questions (FAQs)

Q:
Do the buses have bike racks?
A:
Yes, LakeXpress buses have bike racks. More info on riding the bus with a bike can be found here.
Q:
Do I have to pay to transfer to another bus?
A:
No. Transfers are free and valid for a one-way trip.
Q:
Can someone help me plan my trip?
A:
Yes. Call LakeXpress at 352-742-1940 during normal business hours and you will be given the help you need to ride LakeXpress.
Q:
I am disabled and use a mobility device. Do the buses have lifts?
A:
Yes, all buses are ADA accessible for persons with disabilities. The vehicle wheelchair lifts have a weight limit of 600 pounds for the mobility device and the patron.
Q:
Are service animals permitted on the buses?
A:
Yes, service animals are welcome on all vehicles. To establish that an animal is a service animal, a transit provider can ask two questions: 1. Is this a service animal? 2. What task has this animal been trained to perform? If a service animal displays any aggressive or seriously disruptive behavior, a transit provider may require that the animal be removed from the vehicle or facility. Transit providers may exclude any service animal (but not the rider) from vehicles or facilities when that animal's behavior poses a direct threat to the health or safety of others. Allergies to or fear of animals does not constitute a direct threat.
Q:
What constitutes an animal a service animal?
A:
A service animal is defined as an animal that is individually trained to perform a specific task for a person with a disability. Service animals include, but are not limited to, animals that guide individuals who are blind, that alert individuals with hearing disabilities, that pull wheelchairs or carry and pick up things for persons with mobility disabilities, that assist a person who has difficulties with balance, or that alert an individual of an oncoming seizure. Comfort or therapy animals which are used solely to provide emotional support are generally not considered service animals under the ADA. The transit provider cannot require that a person with a disability provide evidence of certification or any identification papers indicating the legitimacy of the service animal. In addition, the animal cannot be required to wear a special vest or harness which identifies it as a service animal. All service animals and owners must comply with any local licensing laws. A service animal must be under the control of its owner at all times.

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