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Mystery Rider Survey

Participants in the Mystery Rider program can submit survey results via the form below. Please feel free to contact the Lake County Department of Community Services, Public Transportation Division, at (352) 742-6580 if you have any questions or concerns.

You may also download the PDF version of the mystery rider survey and email the form to khartenstein@lakecountyfl.gov.

* Indicates required field

* Mystery Rider Number:  
* Date of Ride:  
Scheduled Route Time:  
* Time You Boarded:  
Driver:  
* Route:  
* Vehicle Number:  
     
1. Was the driver courteous and friendly?  
2. Was the driver’s appearance professional?  
3. Did the driver appear to operate the bus in a safe manner?
(If you answered no, please use the Comment section below to describe the incident.)		  
     
4. Did the driver seem knowledgeable about the route and how passengers are to transfer?  
5. Was the driver helpful to those that requested assistance or information?  
6. Did the driver announce each major stop and intersection or city?  
7. Was the driver wearing his/her identification badge?  
8. Did the driver stop the bus safely after a passenger activated the pull cord?  
9. Did the driver appear to obey the traffic laws (stopping, speed limits, turn signals, etc)? (If you answered no, please use the Comment section below to describe the incident.)  
     
10. Did the driver ensure that wheelchair clients were secure before moving the vehicle?  
11. Did you observe any hazardous conditions on the bus?
(If you answered yes, please use the Comment section below to describe what hazardous conditions you observed.)		  
     
12. Were there bus schedules on the bus?  
13. Was the interior of the bus clean?  
14. Did the bus run on schedule?
If you answered no, how late was the bus? Minutes		  
     
15. Did any passenger appear to have a problem that was not being addressed?  
16. Did you observe any damage to any seats?
(If you answered yes, please use the Comment section below to describe the location of the damage.)		  
     
17. Did you observe any graffiti inside the vehicle?
(If you answered yes, please use the Comment section below to describe the location of the graffiti.)		  
     
18. Did anyone appear to board the bus without paying a fare or showing a bus pass?  
19. Was the head sign/destination sign working on the bus?  
20. Was the temperature on the bus acceptable for the season?  
Please identify any items or concerns that you observed that need further explanation or that was not covered above:
 
If you observe a serious safety violation or concern, please call 352-742-6580 at your earliest possible convenience.
 
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Lake County Department of Community Services, Public Transporation Division

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